Problem/Error on My O2 and My O2 bussines site

[Piorunik]

Hello,

I transfer/migrate My O2 number from Pay as You Go to Pay Monthly - Small Biz 34, after them My O2 account don't work good. When I login to My O2 bussines in bussines site I get messenge:

No services available

You don't seem to have any services available on your account at the moment. Get in touch with your usual O2 Business contact or call us on 0800 028 0202.

and button > Go to My O2

i click button and get next messenge:

My O2 products and services

You don't have any products or services in this My O2 account.

When I go to Manage my details I see my D.O.B., my mobile number, Name and Familly Name, User name, e-mail adress

I need check my billing and history of calls, but it's don't work. I chat witch O2 Guru, and get that answer:

Chandan : Thanks for your patience

Chandan : I have fixed that for you and had done necessary adjustment to your online My O2 business account

Chandan : You will receive an email within couple of hours

Chandan : You just need to click on the link inside email

Chandan : You will be able to create a new password for you

Chandan : Once you get done then you will be able to access your online My O2 business account

But I don't get any e-mail, after 5 h.

Please help my, what I need to do, to get access to managment My O2 account and check my history of calls, biling and any other.

[MI5]

Best to call cs on 8002 rather than use live chat.

[jonsie]

Might be worth checking your spam folder.

[Piorunik]

I check spam folder and it is empty

[Bambino]

@Piorunik  You need to call rather than use Live Chat.

[MI5 · Accepted solution]

For sure.