Price increase's from March

24-01-2014 14:02 - edited 24-01-2014 14:04
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24-01-2014 14:02 - edited 24-01-2014 14:04
OFCOM should make it illegal to increase the price/tarfiiff until teh 1 year contract period as ended. Just receivd a email from O2 saying theres going to be anotehr price increase. Not happy about it, but nothing I can do.
Sorry just seen there is already a post baout this issue
lee

on 27-01-2014 20:16
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on 27-01-2014 20:16
You could do what I intend to do after more than a decade of being with O2 - end your contract and go elsewhere. What other power do we have than to remove our cash from their coffers? Increasing tarriffs during a contract is indefensible; it should be factored into the contract beforehand.
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on 27-01-2014 20:19
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on 27-01-2014 22:44
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on 27-01-2014 22:44
@Anonymous wrote:Increasing tarriffs during a contract is indefensible; it should be factored into the contract beforehand.
It always was in your contract!
You won't find a network that hasn't done this before.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

on 28-01-2014 00:51
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on 28-01-2014 00:51
i have 4 accounts they will all be getting cancelled,o2 have already done this within the last 12 mnths,instead of the customers taking the brunt why not get those in charge i.e Capita bosses to take the fall
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on 28-01-2014 00:52


on 28-01-2014 20:09
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on 28-01-2014 20:09
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on 28-01-2014 20:27
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on 28-01-2014 20:27
If you read the Ofcom guidance, it states;
Under General Condition 9.6, communications providers are required to give customers a minimum of one month’s notice of any change to their contractual terms that is likely to be of ‘material detriment’ and customers must be able to withdraw from their contract penalty-free following such notice
(Material Detriment - any increase to the recurring monthly subscription charge in a fixed-term contract as ‘materially detrimental’ to consumers)
Therefore, following the price increase, you should be able to terminate the contract regardless of how long it has left oto run - although 02 neglected to mention that in their text...
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on 28-01-2014 20:28
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on 28-01-2014 20:28
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 28-01-2014 20:56
to my thinking, a contract is a 2 way deal! If you wanted to amend the contract by say leaving a month earlier than your contract says, would O2 let you without financial penalty?
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on 28-01-2014 21:00
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on 28-01-2014 21:00
The point is that you have the choice to go with O2's terms or some other providers, no one forces you , it's the customer that accepts the T&C's when they start the contract.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

