Prepaid Mastercard

[Squirejim]

Hi I bought or rather upgraded to a Samsung s22 and there wad a petition on o2 website for £200 ₩prepaid Mastercard....yer now the people who give then out say my phonebwasnt in the promotion and to speak ro o2. Well I can't get hold of o2...but that was the reason I upgraded wad to get the £200 for Xmas shopping. Any ideas who I can escalate this to?

[MI5]

@Squirejim 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

[Breanna]

Hi @Squirejim were you able to contact O2 about this?

[Shirls23]

I’m still waiting for mine - got an email saying I can activate it from 15th December but have not received a pre-paid card….

[MI5]

@Squirejim @Shirls23 

FAQ's here https://www.o2redeem.co.uk/About/FrequentlyAskedQuestions