This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Premium rate

Go to solution
Anonymous
Not applicable

on ‎04-12-2016 11:43

on ‎04-12-2016 11:43

I am being charged £3.75 a week because a company has hacked my phone. I have spoken to O2 about this and they assured me it had been blocked! I am furious. What can I do?

Message 1 of 5
1,462 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151770 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎04-12-2016 11:45

on ‎04-12-2016 11:45

No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,459 Views
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 151770 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎04-12-2016 11:45

on ‎04-12-2016 11:45

No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,460 Views

Go to solution
jonsie
Level 94: Supreme
In response to MI5
  • 95653 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎04-12-2016 11:49

on ‎04-12-2016 11:49

This has nothing to do with O2. You have inadvertently signed up for a premium service by clicking on a link, possibly on a social media site. It is your responsibility to contact the company, you can find details by entering the short code in the link below, or you can make a complaint via the premium service regulator.

Phone-paid Services Authority

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 5
1,455 Views
0 Kudos

Go to solution
Anonymous
Not applicable
In response to MI5

on ‎04-12-2016 11:50

on ‎04-12-2016 11:50

Thank M15

Message 4 of 5
1,455 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
In response to Anonymous
  • 151770 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

on ‎04-12-2016 11:52

on ‎04-12-2016 11:52

@Anonymous wrote:

Thank M15

Let us know if you need more help @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
1,452 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top