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Anonymous
Not applicable

I am being charged £3.75 a week because a company has hacked my phone. I have spoken to O2 about this and they assured me it had been blocked! I am furious. What can I do?

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MI5
Level 94: Supreme
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Registered:
No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143406 Posts
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Registered:
No one has "hacked" your phone - you have inadvertently subscribed to spam.
See here for help http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Have-you-fallen-for-or-been-conned-into-a-premiu...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 5
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jonsie
Level 94: Supreme
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Registered:

This has nothing to do with O2. You have inadvertently signed up for a premium service by clicking on a link, possibly on a social media site. It is your responsibility to contact the company, you can find details by entering the short code in the link below, or you can make a complaint via the premium service regulator.

Phone-paid Services Authority

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Anonymous
Not applicable

Thank M15

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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

Thank M15


Let us know if you need more help @Anonymous

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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