cancel
Showing results for 
Search instead for 
Did you mean: 

Potentially fraudulent bill letter

AMSJohns
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I've just received a letter through the post, claiming to be from O2.

 

It is addressed strangely (using the first and last letter of my first name in the initials), is for an odd amount (£6, when my usual bill is around £15) and has a cheque slip for payment at the bottom.

 

It says it's a 'Notice of Full Service Restriction' and that they will be referring me to debt companies and stopping service if I do not pay the £6.

 

Could this be real?

Message 1 of 2
978 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 150398 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

@AMSJohns 

Call O2 for clarity.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
976 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 150398 Posts
  • 641 Topics
  • 28640 Solutions
Registered:

@AMSJohns 

Call O2 for clarity.

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
977 Views