Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113203 Views
  • 20 replies
  • 5 kudos

Call Charges

Is it cheaper to call 00800 3428 1111 or +39 0244412160 they are both to the Fiat Camper Assist helpline? I can call the 00800 free from a landline, it doesn't even register as a call but had difficulty finding information about mobile charges. 00800...

kontiki by Level 1: Joiner
  • 578 Views
  • 6 replies
  • 0 kudos

Resolved! Spend cap

How do I apply spend cap?

Gann by Level 1: Joiner
  • 161 Views
  • 4 replies
  • 0 kudos

Being charged for a bolt on multiple times?

I purchased a data top-up bolt last month as I was waiting for my WiFi to be installed. As I understand, whatever I didn't use gets rolled over to the next month. I was really surprised to see that I was charged for the 2 bolts on again this month. I...

pauline90 by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Airtime

I’ve recently purchased a new phone contract through o2. I understand I pay the monthly plan plus the airtime separately. These both came out when I recently purchased the phone but now 2 weeks in I’m being charged for the airtime twice. I don’t unde...

Abbie11 by Level 1: Joiner
  • 174 Views
  • 3 replies
  • 0 kudos

Phone not delivered.

Ordered a new phone Friday - told it would be delivered in 7 days. Then got a text on Saturday saying it would be delivered on 23rd, followed by a text on Sunday moring sayoing it would be delivered today (Sunday). I wasn't in. Followed the link on t...

AliBla by Level 1: Joiner
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! Number

Is it possible to change my number on pay monthly without upgrading or renewing contract

Nicole5 by Level 1: Joiner
  • 127 Views
  • 1 replies
  • 0 kudos

0800 calls from an o2 mobile

Good morning, can you tell me please why I can't see a dialled 0800 number on my o2 bill? Thank you

Helen9 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi why has my bill of £77 came out today.... also another £22 has also been taking? What’s the £22 for?

Jade-moss by Level 1: Joiner
  • 84 Views
  • 1 replies
  • 0 kudos