Cancelled contract

[Sandy4]

I called 202 last Wednesday to cancel my contract and leave O2 to go to another provider, the person on the phone said I would receive an email and my contract was cancelled. I haven't received anything, please can you confirm it is cancelled. I have been on hold with 202 for more than 10 mins. My new contract with another provider starts on Monday. 

[MI5 · Accepted solution]

@Sandy4 

Guide here Guide: Cancelling Your Contract 

[Enlli]

We are not O2 but a community of customers like yourself so we can't access accounts.

Customer service can be rather tardy on this

Have a look at the guide.

Guide: Cancelling Your Contract 

Personally if I wanted to keep my number I'd go for a PAC else a STAC

You will need to contact them again try

Message O2 on 

 (Facebook) (https://o2uk.co/O2CFB)  

X (Twitter) (https://o2uk.co/O2CTW) or 

Instagram (https://o2uk.co/O2CIG) ,

They should be able to help you.