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Postponing a payment

Briela
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on ‎17-04-2020 09:22

on ‎17-04-2020 09:22

Hi there - my payment is overdue but I won’t have money until the end of the month - how can I postpone my payment so you don’t stop my outgoing calls and data? I have no WiFi at home and I use my mobile data - I really can’t lose that during quarantine!
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Briela
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on ‎17-04-2020 09:23

on ‎17-04-2020 09:23

Oh, and yes I’ve tried to call 202 which I used to do but now due to the pandemic they don’t answer general queries
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MI5
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on ‎17-04-2020 09:25

on ‎17-04-2020 09:25

@Briela 

You need payment management.

Numbers on link Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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