Upgrade error - cant get help via customer service

[G_H]

Tried to upgrade online yesterday as phone has stopped working and i get right to the end and when i click to place my order (after processing payment) then it says there is an error and try again (which doesn't work) and to contact via the phone ( customer service says they cant help me ! And i need to ask this community.   

[Cleoriff · Accepted solution]

@G_H 

Keep trying online. I am using my PC and all is working fine for me

Systems are starting to have the occasional glitch but then are sorted again.

If you need to contact O2 , then numerous numbers in this guide

Guide: Coronavirus Community Help and Support