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Porting

Louisey
Level 1: Joiner
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on ‎02-07-2023 21:50

on ‎02-07-2023 21:50

Port didn’t happen as planned on Thursday, spoke to customer services who advised there had been an issue and would be Friday. No texts or anything and number not ported. Spoke to someone again on Saturday, advised now down for tomorrow 3/7 and would get text to confirm. As of 21:45 on 2/7 nothing received. No confidence port will happen. Seriously considering cancelling contract and sticking with EE. Anyone else had similar issues?

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madasaf1sh
Level 78: King of Kings
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on ‎02-07-2023 22:08

on ‎02-07-2023 22:08

@Louisey 

 

Ports across all networks seem to be flakey as hell at the moment... 

 


All you can do is wait to see what happens in the morning, just in case it goes through, or calling Customer Services in the morning. 


If you need to cancel the Port you need to do it ASAP otherwise you will go into a porting hell hole..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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on ‎02-07-2023 22:24

on ‎02-07-2023 22:24

Maybe one for @O2Sarah- to look into for you @Louisey 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Sarah-
Former Staff
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on ‎03-07-2023 09:00

on ‎03-07-2023 09:00

Thanks for the tag @MI5 

@Louisey I will send you a private message so we can check your port status. 

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