Solved: Porting process to O2

stevesullivan · ‎24-10-2020

I completed a porting form online to transfer my number over from Smarty. PAC and all the relevant details submitted. The form was submitted ok, but wondering if there’s any update by email or anything to advise the form was successfully submitted and the porting is under way?

MI5 · ‎24-10-2020

@stevesullivan

If it was received OK you will have been sent a text to the number you are keeping.

If you didn't get a text, you need to submit the form again or call O2.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-10-2020

@stevesullivan

If it was received OK you will have been sent a text to the number you are keeping.

If you didn't get a text, you need to submit the form again or call O2.

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎27-10-2020

Hi there @stevesullivan how are you doing today with your number transfer? Did everything go ok with it after you last posted?

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