Porting number just shows as Your transfer has not been scheduled yet.

[tim091]

1. I added the PAC code to the order when signing up for a pay monthly sim.
2. The sim has arrived, I put it in my phone, I can use the O2 network. But it is of course still the SIM number and I want to port my old number.
3. I go to the "Keep, cancel or take on a number" section of My O2 and it shows the PAC code and the number I want to port. It says "Your transfer has not been scheduled yet."
4. The only option is to click on "I've inserted my SIM." Which I click on.
5. A few bubbles move around in a circle and then nothing.
6. This has been going on for two days now. What do I do?

I have tried rebooting the phone and re-inserting the SIM.

Any ideas?

[MI5]

@tim091 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

[tim091]

Thanks but I knew that! I am hoping someone here will be able to help.

[Enlli]

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@tim091 wrote:

Thanks but I knew that! I am hoping someone here will be able to help.

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When it comes to porting I'm afraid O2 are a law onto themselves.

With no access to accounts or systems all we can do is refer you back to O2

There is no magic bullet we are aware of

[MI5]

Sorry, no miracle workers here.