I'm hoping someone can help. My chats with the online helpdesk have been non-helpful and at worse they have contradicted themselves in the same message chat. I changed to O2 on Monday and the O2 shop submitted my PAC Code supplied from Vodafone. Since then, I can call my old number and reach an O2 voicemail however my new Iphone is still only calling out and responding to the new sim number. My old provider has completed the closing of my account now and the old number is now solely under O2's control yet it still has not become active on my account. The fact it is ringable is making me concerned that they have reassigned it to the wrong sim account.
I have been told several times that it will be complete by 6pm on Monday and then Tuesday. I've been informed it takes 4 hours, then was told under 24 hours and then by another who told me under 24 hours but then changed his mind when I pointed out it was now already over 24 and told me that it could be up to 48 hours. The chat system appears to run from a script that has them bouncing me around departments and then back to the original department.
I have had the same number for the last 15 years and it is the basis of my livelihood and career. It's imperative that I have it assigned as soon as possible however I feel I'm being fobbed off. This has real implications for me not to be contactable on my number and I'm not convinced that this is being handled at all. The last person did admit that something appears to be wrong with the port in O2's system telling me it appeared to have become stuck in progress.
I really need help with this however O2 don't appear set up to resolve problems. This is really beginning to make me regret coming to this network.
