Porting issues from Vodafone to O2

[Anonymous]

Ported my number to O2 from Vodafone now receive no calls/texts - helpline useless, please help me!!

[Bambino]

This is a customer to customer forum. How long ago did you port your number? Has your Vodafone sim stopped working? Have you turned your phone with the O2 sim in off and on? I know you said you've tried, but you need to speak to customer service. http://www.o2.co.uk/contactus

[Anonymous]

Thanks for your reply, just was hoping someone might have been in a similar position and been able to help.  It is a porting issue, Vodafone have confirmed (so they say) that everything has been transferred.  The port was last Thursday.  I have been on helplines and chatlines for hours on end and received no help.  The porting team are working on it and the problem has been escalated.  But I have been told this 3 times now with no update.

[MI5]

O2 need to ask Voda to resend the porting files so it can be done again.

[Anonymous]

Thanks, so following my latest attempt do you think the O2 porting team will do this or do I need to contact them again?

[Cleoriff]

You really need to get back on to Vodafone @Anonymous Obviously something has gone wrong Did they issue you with a PAC code?

[Anonymous]

Yes they did, all went as normal.  I have since contacted Vodafone and they say they can do nothing at their end?

[MI5]

They won't speak to you about it - it is O2 that needs to chase it up with voda on your behalf.

[Anonymous]

Which O2 helpline should I use to avoid going round the houses all over again?

[Cleoriff]

All numbers here. Don't use live chat http://www.o2.co.uk/contactus