Porting from giffgaff issues

[staminstefan]

Hello,

it's been 2 weeks since i am trying to port my old giffgaff number into a paid monthly O2 sim....spent hours by the phone with operators telling me that it is going to be sorted in the very next 24/48 h....they asked me even to regenerate the PAC code ...and nothing happened..

i am really starting to think to leave O2 as for the time being it is useless.

does anyone had this issue and how was it solved?

thank you

[pgn]

As a search of the forum would reveal, porting from anywhere to O2, including giffgaff, is pretty slow these days:

https://community.o2.co.uk/t5/forums/searchpage/tab/message?q=giffgaff%20port&sort_by=-topicPostDate...

Try the O2 Social Media team via X or Messenger, links in here Guide: How to find help & contact O2 to keep on top of this. Note porting doesn't happen at the weekend so it may be Tuesday before your port moves, if it happens at all. Guide: Migration & porting into O2  

And your 14-day  free cancellation window has closed if you have been on at O2 for two weeks...

Good luck @staminstefan 

[Oxonian]

This might be relevant @staminstefan :-

Giffgaff UK Customers Face SIM Activation and Number Porting Delays - ISPreview UK

https://www.ispreview.co.uk/index.php/2024/11/giffgaff-uk-customers-face-sim-activation-and-number-p...