Portal issues

[Anonymous]

Tried to change my virgin number to o2 so i can keep same number. Its been a week now i cant recieve texts or calls but i can call and text people. Ive reported this a number of times to o2. They sent a form off thursday stil no joy

[Anonymous]

Sounds like a split port. Maybe customer service could help but nothing will likely happen until Monday as it’s the weekend 

[MI5 · Accepted solution]

Only customer service http://www.o2.co.uk/contactus can help you with this @Anonymous

They will need to request the porting files again from Virgin.

How to keep your number help here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

[Anonymous]

Ive done all this its been over a week since i requested number change. They said it would be sorted by last wednesday. Thursday they sent some file off and yesterday didsame. My phone was recieving calls briefly thenstopped. All they keep saying is 24 hours customer service.

[Anonymous]

Porting won’t happen over the weekend so earliest action will be taken on Monday: you can complain via this link if you wish 

https://www.o2.co.uk/how-to-complain

[Anonymous]

Does it normally take a few days

[MI5]

Usually it's 2 days from request, not including weekends, so the request made on Thursday would be processed on Friday but not actioned until Monday.

[Anonymous]

Ok thankyou so it should be ok for monday i guess

[Cleoriff]

Hopefully @Anonymous

[MI5]

All being well, it should be.