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Anonymous · ‎13-05-2014

I am the only O2 user in my office who can't ever get a signal. I have a galaxy s3. All other O2 users can get a good signal but not me. Any ideas, anyone please?

MI5 · ‎13-05-2014

@Anonymous wrote:
Does anyone else have issues with poor signal?

Personally, No. If I did I would either go somewhere else or not be here in the first place.

Is this a new issue or are you new to O2?

Did you check the signal before moving to O2?

There are 4 major networks to choose from and they all have different levels of signal in different areas - It's a case of finding the one that suits your needs best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Anonymous · ‎13-05-2014

Can you make calls and send texts and use data etc.

Some Samsungs have a weakness of not showing true strengths of meter readings ref signal.

MI5 · ‎13-05-2014

Hi
Have a read through the tips here from Adam http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2014

If the generic solutions in Adams link dont help then i'd get the handset checked out by Samsung Uk Support.

adamtemp64 · ‎13-05-2014

@mi5 toby updated the sticky thread here with the edited version http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

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Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎13-05-2014

@adamtemp64 wrote:
@MI5 toby updated the sticky thread here with the edited version http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Cheers - I'll sort it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2014

Sorry I forgot to mention sometimes hard resets can help but ensure you make a back up first.

Edit to add link http://www.hard-reset.com/samsung-galaxy-s3-hard-reset.html

MI5 · ‎13-05-2014

@Anonymous wrote:
Sorry I forgot to mention sometimes hard resets can help but ensure you make a back up first.

Not with signal issues bob as the modem is a separate file from the firmware...

The only time it might help is if there were issues with WiFi reception, but generally a hard reset will do nothing for signal.

The crucial piece of info here though is if the OP is having trouble making calls because as you rightly say, the S3 does tend to show a lower signal than some other makes of handset....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎13-05-2014

If you do wish to try a hard reset there is a community written guide here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/How-To-Reset-your-Samsung-after-a-Firm...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-05-2014

I have the Samsung galaxy s4 and cannot get a signal in most places with o2. My husband has an iphone and also does not get a signal, our phones are virtually useless unless near a wifi connection and we are totally fed up with paying a monthly tarriff for nothing! Does anyone else have issues with poor signal?

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