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Level 3: Thinker
Posts: 98
Registered: ‎19-09-2013

Poor 4G speeds

[ Edited ]

Hi,

I have just upgraded my device (got a new sim) and did a sim swap online which worked.

Issue I have is I have the 4g symbol on my phone but the speed is slow below 4mb download and 5-6 upload when using a speeed test app.

when i switched to o2 3g using the network operator seach the speed sget upto 17mb donwload..... upload 1-2mb

Would this be an issue with my device or does something need doing to my account/sim...?

Any help appreciated

Posts: 89,274
Topics: 536
Solutions: 11,656
Registered: ‎04-04-2012

Re: Poor 4G speeds

No issues with device. It’s normal speeds for o2 in an area of congestion.
3G is often faster because less people are using that band now.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 75,192
Topics: 695
Registered: ‎14-01-2013

Re: Poor 4G speeds