Please return the deposit to me

[Anonymous]

Dear sir/madam,

I pay 500pound deposit when i made a new monthly contract with O2 on 21/09/2012 at clydebank store,the sales told me can return me the deposit after 3months,so I went to the clybank store to Request a refund on January,and i already provided my view bank statement and the receipt of the deposit.but 3months passed,I still can't get back my deposit.Have any reason not to refund the deposit to me？

Best regards,

yizhao cao

[perksie]

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@Anonymous wrote:

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@Anonymous wrote:

i called O2 customer a moment ago,i asked why they didn't return me the deposit,the answer was:they didn't know where's the deposit gone.so i need to contact the store sales ...

is so crazed.that's None of my business that where's the deposit gone,cause that 500pounds already paid out from my bank account.O2 should own internal investigation.anybody has the same experience like me?

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I think I understand more about your enquiry now.

The store you bought the phone from charged you a deposit.  The deposit never reached your account.  You need the store to fix that for you, not the telephone service.  As far as the telephone service can see from your account, there was no deposit.   This is why they can't refund you.

Please visit the store with your paperwork and they'll look into it for you.

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That doesn't sound right, why would the store not forward the deposit?

[Anonymous]

yes ,you are right.that's what happen as you said.

i already went to the store many times,and i provided my bank statement and the receipe of the deposit to them .and one of the sales already faxed them to the customer,but the customer said they didn't received anything.and asked me to contact the store,.......

[Anonymous · Accepted solution]

i contact the store ,and the slaes said would help me to get back the deposit,but i need to wait,i asked him:how long to wait?but he said he don't know.

[perksie]

Please let us know how you get on Cao.

[Anonymous]

really don't know how to do now.so tired.contact the store ---told me wait---phone customer service----told me need to contact store----ask store ----don't know how long to wait,that's passed 3months,wait  wait  wait .and repeat.So disappointed.

[Toby]

Do let me know hoe you get on Cao.

Thanks, Toby (co-ordinator)

[Anonymous]

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@Anonymous wrote:

really don't know how to do now.so tired.contact the store ---told me wait---phone customer service----told me need to contact store----ask store ----don't know how long to wait,that's passed 3months,wait  wait  wait .and repeat.So disappointed.

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If what you're saying is true - that the deposit never reached your O2 account, then o2's telephone service won't be able to see it, so can't refund it.

It seems the store never processed the deposit properly, which is why it didn't land on your o2 account.  The store needs to investigate that with their retail support team, find out where the money went, and then organise the refund.

It may simply be that the deposit money was transferred onto the wrong account, in which case they'll be able to track it down fairly quickly.

[Anonymous]

but my bank staement shows that paid out the money to O2

[Anonymous]

And I also asked the customer service will clerk misappropriated the money？ they  said  should not

[perksie]

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@Anonymous wrote:

but my bank staement shows that paid out the money to O2

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That is proof that you made the payment, so you should have no problem.

It's a shame this has happened and I hope it won't take too long to get your money back.