Please help!!!

[MJ90]

I have lost my job due to covid-19 & I won't be able to pay my bill this month, I have spent over a week trying to speak to someone on the phone, I've called every number for O2 that I can find and I just get stuck in a circle of automated messages before eventually a robot says 'goodbye' and hangs up!! I'm trying my hardest to inform them that my payments not going to go through but I can't get through to anyone anywhere, I know they'll cut my services off tomorrow when the payment fails but I really don't want it escalating further than that, what do I do??

[Bambino]

@MJ90 

You need to speak to the Payment Management Team.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Customer service numbers in the link below.

Guide: Coronavirus Community Help and Support 

[MJ90]

I've rang this number many times over many days and I can't get through to a human, I've tried all combos of numbers on the automated message and it just tells me to visit Myo2 and then says goodbye

[Bambino · Accepted solution]

@MJ90 Those are all the numbers available. Select the Fraud or Lost/Stolen option if you have to. O2's response during this crisis has been pathetic. We are customers here. That's all we can offer.

[MJ90]

Did what you suggested and went through the lost and stolen option, took over an hour of being on hold but finally got through to someone who could help me, thank you so much for your help

[Bambino]

You're very welcome @MJ90. Glad to hear you were able to get some help.