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Please answer asap pay off but not upgrade

Anonymous
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Hi I'm not getting on at all with my new phone but too much time has passed now to return it so I have taken out a new contract again with o2 with a phone I know I get on with ... How can I pay off my older contract (without upgrade) a link if poss ...and how do I get puk code or do I not need it as same network ? Thanks
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Anonymous
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Yeh i thought its not right...but even though i got my new phone from online carphonewearhouse site ...i can take it into a store??
Message 11 of 21
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MI5
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Their help suggests you can do either in store or by post.
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c{bb98d500-ce04-11de-e56d-000000000...}
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 12 of 21
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Anonymous
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Oh thank you so much looks like I'll be back here tomorrow evening to update you aga then
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MI5
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Hopefully the last update on this story slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 14 of 21
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Anonymous
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Hi again guys& gals .... Well popped into local C.W.H store explained to them my problem ...as he tested phone it only played up a few times but obviously enough coz I now have my forever phone till the next one I love comes out lol ... I'd like to thank you all so much for the advice such fast help when I needed it... eternally grateful 😘
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MI5
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Great result slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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Marjo
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@Anonymous wrote:
Hi again guys& gals .... Well popped into local C.W.H store explained to them my problem ...as he tested phone it only played up a few times but obviously enough coz I now have my forever phone till the next one I love comes out lol ... I'd like to thank you all so much for the advice such fast help when I needed it... eternally grateful 😘

Awesome to hear this @Anonymous, thanks for updating us on how it went. Enjoy your new phone. Which one did you get? grin

 

Thank you @MI5 for your help! smiling sun

Message 18 of 21
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Anonymous
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Samsung S8 plus a lovely phone 😁
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jonsie
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