on 16-07-2020 09:41
Solved! Go to Solution.
on 16-07-2020 09:43
Yes, any O2 store anywhere will help you.
on 16-07-2020 09:43
Yes, any O2 store anywhere will help you.
on 16-07-2020 09:44
Hi @justyna22
If you have a fault and want to return the phone, you need to contact O2.
All numbers in this guide Guide: Coronavirus Community Help and Support
https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy
Veritas Numquam Perit
on 16-07-2020 09:46
on 16-07-2020 09:48
on 16-07-2020 09:57
on 16-07-2020 09:57
If you want to return the phone then follow the advice in the link I gave above and again here
https://www.o2.co.uk/help/phones-sims-and-devices/our-returns-policy
Veritas Numquam Perit
on 16-07-2020 10:00
on 16-07-2020 10:00
Returns must be to the place of purchase as each store has it's own stock.
on 16-07-2020 10:06
on 16-07-2020 10:10
on 16-07-2020 10:10
You need to complete the returns form.You can state what's wrong on that. Please read the guide fully and you will see exactly what you have to do.
Veritas Numquam Perit
on 16-07-2020 10:45
on 16-07-2020 10:45
As I said, if you bought from store stock, you must return it to the store you bought from.
You cannot return store stock online.
Online returns can only be used if bought online in the first place.