Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

New to 02

hi I have received my new phone and want to keep my old number. How do I do that? I've tried ringing 02 but they aren't answering

Resolved! PAC

I'm having trouble trying to port my number over. Have tried the website 4 times, waited 5 days and still no luck. Due to covid I can't phone customer services. Email says will be answered up to 5 days. I'm really close to cancelling whole contract a...

Mobile numbers keep ringing saying they have missed a call from me

Hi,I'm getting concerned as i am getting phone calls every 10 minutes from different mobile numbers saying they have missed a call from me. I am now getting texts too. I am really worried that something dodgy is going on and when i contacted o2 custo...

SIM not arrived yet

Hello I ordered a pay monthly sim on behalf of my mum on the 22/05/20 and it’s not arrived yet. She lives in new build houses so could it have got lost in the post? The first monthly payment has been taken but still not got it. Any help greatly appre...

Direct Debit

I currently have 2 phones on my account and everything is paid by direct debit (air time and device). I upgraded one of the phones 3 months ago but the new device plan is not coming out of my bank by direct debit, I have to go online and pay this man...

Things you bought

How to cancel things you bought. They have been charging me £18.00 every month!

Resolved! If I upgraded could I keep using my old phone with the same contract instead of the new phone?

Hi, I am able to upgrade my phone but would actually prefer if I could use the upgrade to get a secondary phone, a smaller one that I can keep for runs instead of it being my daily driver. Is it possible to keep using my current phone on my contract ...

contract finish date

Good afternoon, my name is xxxx xxxxxxx and my phone number is xxxxxxxxxxx. I would like to know thelast date of my contract when it finishes completly. Regards Adil [mod edit: please do not post personal information on the public board. Thanks!]

samsung tab a refresh

Hi, i have just recieved my samsung tab a refresh & new sim card.The tablet was just packaged in thin cardboard with no charger, sim tool, headphones, or instructions. Should i have got all this ?

Resolved! Billing

I can’t pay the bill

O2

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