Solved: £3 Airtime Discount

Perry · ‎07-07-2020

Help appreciated:

I have been charged £2.45 for a "£3 Airtime Discount". Anyone know what this is?

Thanks.

Perry

MI5 · ‎15-07-2020

It means you were previously on a discounted tariff which has now ended so you are being charged the full tariff rate.

You should login to your MyO2 and upgrade to a new sim only tariff and you'll likely get more allowances for less money.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

gmarkj · ‎07-07-2020

Check and see if there is a "-" in front of the amount which would indicate a credit and not a debit.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Perry · ‎15-07-2020

Thanks gmarkj.

No, "-" in front - definitely a charge rather than a discount. Puzzling....

MI5 · ‎15-07-2020

@Perry

It means you were previously on a discounted tariff which has now ended so you are being charged the full tariff rate.

You should login to your MyO2 and upgrade to a new sim only tariff and you'll likely get more allowances for less money.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Perry · ‎15-07-2020

That's it! Many thanks @MI5

MI5 · ‎15-07-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎16-07-2020

Nice one @MI5 and glad to see you got the right answer @Perry!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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