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Picture message to email

lor123
Level 1: Joiner
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Where do I go to find out exactly why I'm being charged for "Picture message to email" when I've never been charged for that before?

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gmarkj
Level 66: Unequalled
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You would need to check your bill @lor123.
Try following the guide below:
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
If that does not help, you would need to call customer services.
There are numbers in the link below.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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lor123
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Thank you for replying gmarkj. I do have the bill already. The problem I have is that there is this charge on my bill for "Picture message to email" and I don't understand what it is or who I was in communication with regarding that charge. Where can I find out that information? There is nothing to clarify it on my bill.

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jonsie
Level 94: Supreme
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If this is an iphone you need to go into message setting and untick message headers

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