on 01-10-2018 23:48
on 01-10-2018 23:52
There have been major problems with unlocking for some weeks now.
The guide for unlocking is here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...though it appears you have tried all this.?
on 01-10-2018 23:54
There has been a big problem this last couple of months with unlocking. @EmilieT has been helping out. I'll also mention @Martin-O2 and @Marjo to see if they can get the guru to assist. Check your messages tomorrow.
on 02-10-2018 00:01
So many calls and live chats and still nothing. Really not cool.
on 02-10-2018 05:29
@louisa_stimson The unlock issue has been a major problem for some time now, and O2 have dropped the ball on this one. Admin has been tagged in another post, but if they cannot help, you'll just have to persevere with customer service, as fruitless as that may seem at the moment. If it still ends up in failure after trying again, you can lodge a formal complaint: https://www.o2.co.uk/how-to-complain
on 02-10-2018 16:16
It amazes me how O2 cannot unlock phones and customers have to resort to the community for help. The fact that gurus can unlock phones after Intervention from admin is a terrible indictment of o2 and adds so much stress for customers for what should be a simple request.
on 03-10-2018 07:56
I shouldn't be paying anything here?! This fault doesn't lie with me so why should i be racking up roaming charges because O2 can't get a move on and unlock my phone!!
on 03-10-2018 09:30
You're still stuck @louisa_stimson? I'll drop you a PM here on the forum shortly to get a few additional details and we can get this looked at for you!
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