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Level 1: Joiner
Posts: 1
Registered: ‎08-04-2021

Phone scratch

Hi, I got my new Samsung Galaxy s21 Ultra yesterday, unfortunately my screen protector has not arrived with this and now my screen is scratched. I think it rubbed off something in my pocket. Would anyone know how I could get this sorted? Thanks.
Posts: 3,162
Topics: 131
Kudos: 237
Blog Posts: 1
Solutions: 42
Registered: ‎06-04-2012

Re: Phone scratch

It comes with a screen protector prefitted.
Leave your candy-colored cans in the toy chest and try a pair of proper headphones.
Posts: 101,693
Topics: 770
Registered: ‎14-01-2013

Re: Phone scratch


You need to call O2. All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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