Phone number not accessible

[kylegillingham]

I can’t get into my old phone number that is linked to this account there for can’t get into account at all due to codes being sent to that number that was lost

[pgn]

@kylegillingham 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use an alternative email address to gain access. Give this to O2.

2) Or you can request the original email address to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2