Phone not connecting to signal

[Losbarriles]

Good morning,  I’ve had my SIM card for now a month and everything was working well. I flew to Mexico where I still am and where my SIM card works and I’ve been using it for couple of weeks with no issue at all. For the last 5 days my phone disconnected to the signal and I can’t connect it again. I’ve tried removing the sim card, turning off and on again, trying to select manually the network. Nothing seems to work. When I contact o2 they keep wanting to send me a code on my phone but without signal I’m not receiving it. I am still abroad, and need my phone urgently. 

[Enlli]

When you do a manual search have you tried connecting to a different  network?

Which travel package do you have?

[Losbarriles]

Yes I’ve tried to connect manually and same issue, it doesn’t connect. And my data allows roaming in Mexico 

 

[Oxonian]

A warm welcome to this O2 customer to customer community @Losbarriles. 

You need to contact O2. Unfortunately, this community cannot access your account or provide other direct help.

.

I suggest that you message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good track-record for solving customer problems. 👍