on 20-07-2014 14:01
on 20-07-2014 14:01
I am currently staying at a friends house and have not been able to use my phone since Friday afternoon.
I never realised it was so difficult to contact O2 if you have a problem, there isn't even a telephone option for faults.
I tried to ring but was waiting then was cut off after 7 minutes.
I logged in hoping I could contact them online from my account - NO I was directed here or told they were checking if someone was available - after 10 minutes waiting I gave up
Have been with O2 many years and am disgusted, think it is time to change my provider
Solved! Go to Solution.
on 20-07-2014 15:18
on 20-07-2014 15:18
20-07-2014 14:04 - edited 20-07-2014 14:06
20-07-2014 14:04 - edited 20-07-2014 14:06
on 20-07-2014 14:12
Thanks for the reply
I have already done everything that you suggest
The network checker says that the phone mast has a fault in this area (has done since Friday afternoon, when I decided the reception was even worse than usual in this area) but does not say if they are fixing it or a likely resolution time
on 20-07-2014 14:13
on 20-07-2014 14:13
on 20-07-2014 15:18
on 20-07-2014 15:18
on 20-07-2014 22:06
on 20-07-2014 22:06
@Anonymous wrote:
Unfortunately O2 do not supply repair times 😞
Not always true... I put in a complaint a couple of months ago (direct email to the complaints review service, because didn't want to through the hassle of L1 support scripts, as I knew it was a network problem) about the poor reception on my route home, along with the useless info on the "My Network" app. Received a call pretty sharpish from a senior support engineer with both an apology, refund for lack of service and an exact date of when service would be restored by. The date was accurate, too...
on 20-07-2014 22:10
on 20-07-2014 22:10
on 20-07-2014 22:13
on 20-07-2014 22:13