Solved: Re: Phone cuts out at exactly 14.28 mins every sin...

Zenith1 · ‎23-11-2022

Phone cuts out at exactly 14.28 mins every single time. I have a Galaxy S21 Ultra. I will nit reset my connection settings again and start from scratch. This started in the last few weeks.

Please help.

Enlli · ‎23-11-2022

@Zenith1 I'm quite up on Galaxy Phones and not come across this.

Three possibilities are, Phone, SIM or Network.

First off get a replacement SIM from O2. You can get one in store if you take photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

MI5 · ‎23-11-2022

@Zenith1

Looks like you should contact customer service as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Zenith1 · ‎23-11-2022

I bet they find no solution. Surely someone on this forum has had this issue?

Enlli · ‎23-11-2022

@Zenith1 I'm quite up on Galaxy Phones and not come across this.

Three possibilities are, Phone, SIM or Network.

First off get a replacement SIM from O2. You can get one in store if you take photo ID

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-11-2022

@Zenith1 wrote:
I bet they find no solution. Surely someone on this forum has had this issue?

They will if it is account related.

For sure, no one here can check that for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎23-11-2022

@Zenith1 Have you asked Samsung? Product Help & Support | Samsung UK

I DO NOT WORK FOR O2

Laupow · ‎04-12-2022

Hi I am having this issue and when I call voicemail my call ends. Did you resolve it please?

O2

Phone cuts out at exactly 14.28 mins every single time

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