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Phone connection

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Anonymous
Not applicable

on ‎16-04-2017 21:52

on ‎16-04-2017 21:52

Been in Mallorca for 24 hrs no service since arrival. Cannot get response from online support. Any ideas . Keith
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Anonymous
Not applicable
In response to Marjo

on ‎25-04-2017 09:02

on ‎25-04-2017 09:02

Yes thanks. After 5 days and 12 hours of asking. Phone was barred after big bill abroad in January. Took a complaint and intervention from a Capita manager to unbar it successfully.

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MI5
Level 94: Supreme
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on ‎16-04-2017 21:56

on ‎16-04-2017 21:56

Do a manual network search and try different networks.
Also reboot your phone a few times as sometimes it can take a while to register on a network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎17-04-2017 09:42

on ‎17-04-2017 09:42

Also make sure you turn of 4G and set your phone to 3G/2G as movistar defaults to try n connect on 4G
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Marjo
Former Staff
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on ‎24-04-2017 17:19

on ‎24-04-2017 17:19

Hey @Anonymous did you manage to get signal in the end?

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Anonymous
Not applicable
In response to Marjo

on ‎25-04-2017 09:02

on ‎25-04-2017 09:02

Yes thanks. After 5 days and 12 hours of asking. Phone was barred after big bill abroad in January. Took a complaint and intervention from a Capita manager to unbar it successfully.

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MI5
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In response to Anonymous
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on ‎25-04-2017 09:05

on ‎25-04-2017 09:05

Would never have guessed that.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎25-04-2017 09:40

on ‎25-04-2017 09:40

Blocked for a long while then.... 

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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