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Anonymous
Not applicable

on ‎18-04-2017 23:54

on ‎18-04-2017 23:54

I have change from a contact with O2 To purchasing my own phone a LGC441 with a O2 Sim. I can not contact the browser to the internet, Bluetooth is working ok but not the browser
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MI5
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on ‎19-04-2017 10:37

on ‎19-04-2017 10:37

Text the word "Active" to 2020 and save the settings that get sent back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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on ‎18-04-2017 23:56

on ‎18-04-2017 23:56

Can you please help
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Anonymous
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on ‎18-04-2017 23:58

on ‎18-04-2017 23:58

What solution
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Anonymous
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In response to Anonymous

on ‎19-04-2017 00:34

on ‎19-04-2017 00:34

Hi @Anonymous have you connected the phone to your wifi connection? You may need to have the correct data bolt on or APN's

 

http://www.geeksquad.co.uk/articles/o2-apn-settings

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jonsie
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on ‎19-04-2017 00:42

on ‎19-04-2017 00:42

Check with customer service what data bolt on you have. Any change in tariff seems to result in being placed on a BlackBerry tariff which will give you problems. Call 202 or if p&g 4445
Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
Level 94: Supreme
In response to jonsie
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Registered:

on ‎19-04-2017 10:37

on ‎19-04-2017 10:37

Text the word "Active" to 2020 and save the settings that get sent back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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on ‎25-04-2017 09:44

on ‎25-04-2017 09:44

Hi @Anonymous How are you getting on with this issue? Are you connected to the Internet yet? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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