Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refunds

Has anyone else had a nightmare getting refunds?My account finished and my lasted bill was a credit - I've been promised cheques bank transfers card refund and I'm still waiting - they say they don't have my card details......which I've given with ba...

Resolved! PAC number

Hi, I called your call centre 3 times in last 24hours to request my PAC number. Every time I call first I have to wait at least 20 mins for advisor to become available and then you just cut me off as soon as converstation starts. Can you please let m...

Resolved! O2 Live Chat

Isn't it totally annoying when you cannot get through to O2, even on Webchat when this is the only option provided AAAAHHHHH

Top up in not visible in online account

Hello, I topped up my pay as you go for I need to take care of some rugent buisiness with teh credit in myO2 account. The top-up was successful, but online it still says I had 0 GBP balance. How long before it is updated online?

Resolved! change bank details

hello I need to change my bank details so that my daughter pays the bills.. i am assured it can be done online but i cant find it.pleasecan someone tell me where the details are on the website or app - preferably both, then i can upgrade for her

Resolved! Short Code messages

Hello, despite being into my local 02 shop and the fact that they have 'stopped' the problematic short code messages cost, I am still being charged. The problem is I have only recently upgraded my monthly contract. I would like to know what to do to ...

Resolved! Phone has been disconnected. Ridiculous!

My phone has been disconnected, my account is in my mothers name and it was going out of her direct debit until she cancelled it around 9 months ago, I had been paying my bill fine via my own direct debit for the past 9 months via using debit card vi...

Resolved! 15% family and friends discount?

Hello all. I hope this is in the right place.I had a phone call from O2 a few weeks ago informing me that I would be getting a 15% discount for being a loyal customer, and that would also include any family and friends that get a contract through me....

Early termination fee

Dear O2, why am I charged an early cancellation fee of £80 on my O2 refresh after leaving after more than one year - but the O2 website says:"With O2 Refresh, there’s no penalty for ending your contract early. All you have to do is pay off the balanc...

Resolved! top up voucher

hi there, i have just purchased a £15.00 top up voucher and when i try to top up its not being accepted or regognised

O2

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