Phone bill

[Alfieh2008]

Hi. My bill was high last month and it was suspended till payment. I have paid the bill but the phone network still hasnt returned. How do i get it to come back on or will it rectify it itself

[madasaf1sh]

@Alfieh2008

It can take upto 24hrs to come back on

Ill tag @O2Ryan and @O2Emma to see if they can help further.

[Bambino]

@Alfieh2008 It can take several days for the system to update. You might get lucky and get your service back tomorrow. If you don't have any signal by Friday, instructions on how to download Skype and speak to customer service are here: Guide: Coronavirus Community Help and Support 

[Alfieh2008]

Thank u for the quick replies. I will see if it comes back on.

[O2Emma]

Evening @madasaf1sh I can take a look into it no problem thanks.

[O2Emma]

Hi @Alfieh2008 I will need to private message you to check account