Phone bill

[Lois1]

Hello my phone bill comes out on the 19th every month but I get paid on the 28th every month, is there any chance I could move my bill due date to the 28th of each month?

[MI5 · Accepted solution]

@Lois1 

You need to contact O2 to change your billing date.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Cleoriff]

Hi @Lois1 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Other customer service numbers are in the link below.

Guide: Coronavirus Community Help and Support