Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5g

I changed to a sim only contract and bought a apple iphone 12. The advisor in store said i can add the 5g bolt on once I get the phone. Now I’m being told I can’t? Can I add 5g to a sim only contract? The website suggests you can.

O2 open and upgrade

Just upgraded my phone, will the o2 open discount be automatically moved to new plan?

Resolved! Smashed phone on monthly contract - do I replace phone with PAYG and link it to monthly account?

I have a smashed phone and an outstanding monthly contract. I need to replace the phone. Do I buy a PAYG phone and use the existing SIM. And how do I speak to O2 about it - no way to contact them online or by phone? Thank you.

Resolved! CALLS

Hi allAnyone know if I can see more recent call history. I. E last few days?I can download recent bill but only takes me up to 16th Oct. Thanks

E-Sim

I currently have a pay montly account with an XS Max handset. Upon landing back in Europe from two months in china, I realsied that the sim in may handset is the local chinese sim card. Not my original sim. The original sim is somewhere in Shanghai. ...

Moving abroad and keeping UK contract

I’m moving permanently to France but want to keep my pay monthly O2 contract and phone number to keep in touch with family in the UK. Is there any problem with doing this or do I just need to change my address?

Cancelling my contract

Hello, I was wondering how much it will be to stop my contract? I have moved to Denmark and I need to get a Danish sim

Internet connection

Hi, I’m having trouble with my hotspot connection sometime it works and sometimes it doesn’t even though I have lots of internet left

Failed payment

How can I speak with someone in payment team , if my handset and sim have been restricted.Due to covid 19 and emergency cesarean I haven't been able to pay.I dont want my contract to be terminated.I can clear full amount in about 30 daysPlease someon...

Divert calls

How do I divert calls whilst 02 exchange my brand new faulty handset. Tried phone menu. Tried direct dial **21*newnumber#They both error

O2

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