Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch my number to iPhone 11 from iPhone 6

My new iPhone is still setting up transferring data. How do I move my number to the phone afterwards?Do I need a different card or do you transfer number to new device’s Sim?

Resolved! Ending my tariff

Good morning,I would like to ending my tariff forever. Note that my contract was finished since November 2019.Thanks

Resolved! My phone bill

Hi there I need someone to give me a call and talk about my bill as I’m not getting paid right from work and need a little longer to pay I have tried everyday to get in touch and I can’t

Resolved! Insurance claim

Hey, I need to make an insurance claim on my damaged phone but can't get through on customer services as it's not lost or stolen but also it's not possible to do on MyO2, anyone know what I can do now? Thanks

Resolved! Change of bank account name

I would like to change the name of my bank account please?

Resolved! Pay as you go tariff

I want to cancel the £10 6gb unlimited texts and cAlls data as I want to get a new one without having to wait till my current one ends. As I need more data due to WiFi problems and the bolt ins aren’t good enough for me

Resolved! UNIDAYS "Ooops wrong discount code"

I upgraded my account yesterday and the new phone arrived today. I've set it up and tried to use my unidays code however whenever I send the code from unidays it states "O2: Oops that's the wrong discount code. Check the code and try again, Or call u...

Resolved! Charged for picture messaging

I’ve just taken out a sim only contract. However, I have been/am being charged for picture messaging. Surely this isn’t right?How do I resolve this issue, seeing as o2 are not answering calls and there are no agents online to chat about this matter.

Direct debit payment

Hi..I can't seem to get hold of anyone at o2 at all, via email, Facebook, over the phone or on live chat.Is there anyone on here who could point me in any direction to actually speak to someone or anyone who works for o2?My direct debit has been take...

My son send picture text messages to some contacts and i was charged

Hey, My son send picture text messages to some contacts and i was charged, I was not aware of my son was sending picture messages until i got bill. What can you suggest i can do in this case? I am trying to contact o2, they drop call, they only accep...

custom-community-header-logo.text

Forum Posts