Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't track my order

Hi,I'm new with O2. In the end of October I've ordered iPhone 12 Pro for pick up in the nearest store. My estimated pick up date is around 12th of November but due to COVID19 on Thursday everything is shutting down in London. (Maybe O2 as well?) I tr...

Resolved! Upgraded phone in the wrong colour

I just ordered a new phone but have only just seen that I’ve ordered it in blue l. Can this be amended before its sent out?

Resolved! new phone

hi, i am currently in new zealand and my phone has broken so am upgrading. im wanting to order now so when im home in the next 4 weeks my phone is ready for me. will i be able to use my old phone even though my new one has arrived? it is still the sa...

02 customer for years, but welcomed as new customer

I've been an 02 customer for more years than I care to remember. Until a couple of weeks ago I had a very old 2G mobile phone on an 02 PAYG 'your country' contract and in past 5-6 years have also gone through a succession of smartphones on a separate...

Upgrade/Sim Swapping

We have upgraded one of our two phone numbers. The new phone has a 5g sim, however the number we upgraded is my number but my partner is going to use the phone and will of course need the new sim. So we need to swap her number to the new sim and leav...

Resolved! Data bolt on

Hi. not sure if this is the right section but I'm struggling to find somewhere to ask this.I have a bolt on for more data from last month and I can see that I still have part of that data to use in my account however everytime I go to use the data it...

Resolved! Over paid on my bill

I have just paid my monthly bill but I paid twice by accident how do I reclaim this from o2

Resolved! 5G ready sim

Can I upgrade to a 5G Sim with a 4G phone so my Sim is ready for when my new phone arrives?

Resolved! Cancelling Insurance Bolt-On

Hi, I am trying to cancel my Insurance, I have called the 202 number but it just hung up on me after I had answered my security question due to it not being an urgent matter. Is there any other way to contact someone to get it cancelled?

PAYG reward not credited

I was persuaded to move to a monthly contract, but knew that I had an imminent reward to claim. I was told that it would show up as a credit in my next airtime bill. It has not occurred and I am I have lost it.

O2

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