Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121803 Views
  • 27 replies
  • 5 kudos

Resolved! Extra charges on my bill

I've noticed my monthly bill has been getting higher when I checked it I've been getting billed £3 every now and then from something call stripey giraffeCan anyone tell me what this is and how i can stop this

Kb6491 by Level 1: Joiner
  • 1961 Views
  • 7 replies
  • 0 kudos

Resolved! Stripey Giraffe scam

I got my daughters online bill today and there was £9 of charges to Stripey Giraffe. She'd never heard of this so we googled it and it seems to be a scam - be careful and check your phone bills. I've now barred her account from using her phone bill t...

Trishmac by Level 1: Joiner
  • 17992 Views
  • 7 replies
  • 0 kudos

Poor signal

For the last 9 weeks I have been trying to get in touch with you guys at 02. I have managed to get through a couple of times only to be cut off at some point.Signal in my area for the last 9 weeks has been poor or even non exsistant.I have an iPhone ...

Cut by Level 1: Joiner
  • 1598 Views
  • 6 replies
  • 0 kudos

Resolved! I would like to cancel my account

Greetings. I have moved away from the Uk and have no further need for an O2 Sim card and account which I have, at the moment. May I ask if it is possible for me to cancel my account with O2?Thank you.

Brian71 by Level 1: Joiner
  • 806 Views
  • 4 replies
  • 0 kudos

Resolved! Credit check

I’m 19 and looking to get a contract phone, but I’m unsure about how to get a credit check to see if I’m available for one as I’ve never had contract with anyone before, Thankyou.

Shannon1 by Level 1: Joiner
  • 4925 Views
  • 3 replies
  • 0 kudos

Resolved! Insurance

Hello I would like to cancel my insurance on my account please

Harlow by Level 1: Joiner
  • 734 Views
  • 3 replies
  • 0 kudos

Question regarding my bill

Hi, currently I live outside UK and European Union and I am not able to check why O2 is taking so much money from my bank account.

Exeter by Level 1: Joiner
  • 1136 Views
  • 2 replies
  • 0 kudos

Ofcom investigat O2 billing accuracy

Interesting failure of O2's billing systems to correctly bill and access direct-debit for a cancellation executed over a weekend has been flagged for investigation by Ofcom:https://www.ispreview.co.uk/index.php/2019/07/ofcom-probe-extraordinary-billi...

pgn by Level 63: Greatness Assured
  • 1967 Views
  • 13 replies
  • 0 kudos

Resolved! Does O2 monitor our calls and texts for marketing?

Today I passed my driving test. Literally two hours later, after texting and calling a few people to let them know, O2 emailed me an offer for car insurance. I have never been offered this before, or any other car-related service from O2. I am deeply...

owenb by Level 1: Joiner
  • 566 Views
  • 3 replies
  • 0 kudos