Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel sim only

Hi, how do I cancel my sim only ? There’s no info on app, the deals available at other providers seem far better at the moment

Resolved! Migrating

how can you get hold of 02? My number was organised to be Migrated from a Business account to a new Consumer account last Saturday and it hasnt happened. I cant get through by phone and I cant seem to get online live chat?

SIM not provisioned porting issues

I joined O2 on 4th Sep on a sim only contract. I gave my PAC code and was due to switch over yesterday. My EE sim switched off at 4pm so I put my O2 card in then spent the rest of the day switching on and off expecting my old number to switch over. F...

Waiting on the device

hi i have had email saying my order was dispatched but it hadnt turned and when I log in to my 02 its saying proceed

Resolved! No service on new phone

Just upgraded and despite putting replacement sim in, which is the same number, I have no service

Resolved! Transfer number to O2

It is not clear how to transfer number to O2. The new SIM card arrived with an new number. Th website is not helpful finding how to transfer. The contact number has automatic menus only. Just walking in circles. I've filled a form to transfer with PA...

Resolved! Spend cap

How do I get rid of my spend cap

Resolved! Cancel Bolt On

Hi TeamAs part of my new phone package I received 6 months free amazon music. I haven't used it and want to remove it from my package before I get charged.As ever the O2 site does not want to give me an option to remove it under my account, it just s...

Resolved! Received call and gave bank details over the phone

Hi, received a call from the following number 0333 344 0541, it was about a 10 pay as you go SIM card I had orders the previous day, I gave my bank details over to the lady including my cvv without thinking as I was setting up the SIM card for a mont...

Resolved! Is MMS included in "inclusive message" allowance?

Hello all. So under "my O2" I have the following text: Message Allowances Texts in the UK and our Europe Zone* usually update within 24 hours but international texts may take longer.Your inclusive allowanceMessages included in your allowance are call...

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