Phone Number Disconnected

[voldemort]

Hello,

I woke up to a message that I would be disconnected the same day. Immediately I tried to place a call to customer care and I couldn't, I also discovered that I couldn't receive calls, or send or receive text messages.

I also received an email saying my contact number was changed. I later called the customer care representative on another phone who informed me that my account had been locked due to fraud that I should contact the fraud team and that there was nothing they could do.

A direct debit was made to my account from 02 which is expected as I pay monthly using direct debit on the day before.

Is there anything else I can do?

[Oxonian]

If O2 refuse to give you any information @voldemort, it is worth bearing in mind that you have no insight into the other end of the investigation. If O2 have uncovered evidence of fraud by a third-party, a CIFAS marker or a prosecution might be in the offing ; and they would likely have to remain silent in such circumstances. 👍