Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Order details

I ordered the iPhone 13 pro max and I paid the upfront, but after that nothing! No emails or anything! What’s going on!?

Steveyt1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! accessing a bill from feb 2021

Hi can anyone advise how I can access a bill from Feb 2021 - i really need a lost contact number but i am finding the website difficult to use as i can only see my current months bill? TIA x

Sheryl21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! International call

HiU cannot make international calls. What could be the problem? 

bubi by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone bill

I've been cut off but I need my phone since I really need it my bill will be paid in 2 days anyway I can have it back on till then

Kaylea by Level 1: Joiner
  • 4 replies
  • 0 kudos

Volt benefits not showing in my 02

I signed up to Volt on the O2 App yesterday & I am also with Virgin Media for broadband. I have received a speed boost from VM but my monthly data allowance has not changed in the O2 app contrary to expectation. When I try and sign up again it says I...

Graeme_r by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payment Deferral Help

Hello, I did a payment deferral for this month and then o2 cut my signal and 4G off again. I am now unable to even call the relevant o2 numbers to try and get any help. Is there an email I can contact the team through or anything? CheersAlan

AlanMac by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! live chat

where has the live chat gone?? 

stock by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Activating esim

Hi I'm having problems activating an esim

Ross28 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 owe me money

Has anyone had difficulty getting money back from O2 they have owed me £11.00 since 5th October Everyone I have spoken to says they cant do anything about it. However they are good at harrasing me for the £7.99 I couldnt pay because they took out the...

Resolved! Data Usage inaccurate on My O2?

I have 18GB monthly data allowance, which I got a text last month to say I had used up. The MyO2 app also reflected this. Fine, no problem, I just bought a 500MB bolt on. But now when I check my previous data usage on the MyO2 for last month (Septemb...

LJO95 by Level 1: Joiner
  • 1 replies
  • 0 kudos