Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing delivery address

I’ve just ordered an upgrade but need it to be delivered to my work address as I won’t be at home when the phone is delivered. o2 said it would be possible to select an alternative address at the point of order but I can’t see anywhere to do this. Ca...

Refund for Recent Bill

How do I submit a ticket or complaint in order to geta refund for a recent pay monthly bill?

Resolved! Issues with customer service and placing orders.

I tried to take out an IPad on contract online, been a customer for 10+ years, passed all the credit checks and details etc but when it got to the final stage it said “Sorry there has been a problem, Please try again” Following the advice on screen t...

Signal loss

I am unhappy as I have had no coverage in this Atherstone area for a number of weeks. I would like to be compensated for the lack of service. This has also affected my husbands telephone. I would like to be advised when coverage will be restored and ...

Extra change

Hello, why I’ll be charge for Disney + twice this month?

upgrade

i can’t track my order it has said i can’t get another code sent. i paid premium delivery on the 14th june so it should be here and i am unable to track where it is.

Using a PAC code with the same provider

Hi, Recently I completed a transfer of ownership into a new O2 account from my old one, but I want to keep my old number and transfer it to my new account. The person I initially spoke to asked for me to get a PAC code, but since then I was told that...

Switch up

Recently done 02 switch up for the first time and I have recieved an email letting me know they have got my old phone but my monthly payments are still including the old phone and was just wondering when this will get taken off

Resolved! Virgin Media Payments

Hi Would you be able to tell me why Virgin Media are still taking contract payments of £19 p/m when my minimum contract term has expired? Do I need to call them and cancel/block the payments? Cheers

Resolved! Airtime

if my bill is 16.99 then airtime will be added to the bill why do I have to have airtime and how much extra is it?

O2

Forum Posts