Phone Not Working - O2 say nothing wrong

[Anonymous]

Contacted O2 on Thursday afternoon to have my number transferred to a new pay monthly SIM. Since around 6 PM the phone has not worked - when trying to make calls I get a message saying "Not registered on Network" and when anyone trys calling me they hear "The number you have called is not recognised, please check the number". I have spent well over an hour on live chat to several different advisors, who go through the same questions and get nowhere. I was assured yesterday around 4 PM that it would be working within a couple of hours - 20 hours later still not working. According to O2 there is no bars on my account and no problems with the service in the area. I have tried my SIM in another phone and still not registered on network and have tried a different SIM in my phone and it works fine so the problem is not with my phone. The live chat has currently been offline for the last hour or so that I have tried to get in contact with O2 and I have no other way of contacting them as I have no landline. Any idea what is wrong?

[Cleoriff]

Hi @Anonymous

The O2 site has been having problems so it may well be that your sim swap hasn't worked yet You will need to try again....

http://swapmysim.o2.co.uk/

If you have no other way of contacting O2 then you may have to go instore and get them to activate it for you

https://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?NEW,Kb=Companion,Ts=Webforms,T=SIMactivation

Also please try turning your phone off and back on again...

[Anonymous]

Sounds like the sim swap didn't go through properly 

you could try live chat if you have no other way of contacting O2 

[Cleoriff]

They have tried live chat @Anonymous. They have been offline for over an hour according to the OP..

I think the network/site is experiencing various glitches from what I am reading:smileysad:

[Anonymous]

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@Cleoriff wrote:

They have tried live chat @Anonymous. They have been offline for over an hour according to the OP..

I think the network/site is experiencing various glitches from what I am reading:smileysad:

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I've only just come on so I don't know anything about what's been happening 

[MI5]

You are using the new sim card?

[jonsie]

It sounds as though your old sim has been disconnected but your new sim not connected.You really need to speak to them but weekends are very difficult. Live chat can't really help you with this as they are outsourced.

Use the link on how to complain at the foot of the page. That should give you the chat option of a UK adviser.

[Anonymous]

Thanks for the replies, finally got through to live chat around 4pm. Was assured my new SIM would be working yesterday and yet again it did not work. Decided just to cancel the contract instead.

[jonsie]

Can't really blame you in all honesty. These days o2 are getting the simplest of things so wrong.

[MI5]

Just make sure it does get cancelled....