Pending payment

[AR55E]

I made a payment on the myo2 app which is sat as pending on my bank account and i received an email saying this had failed.

I then made another payment via a different card that was confirmed successful but my account has been blocked.

Does anyone know how long o2 will take to resolve this ****** up?

I guess everyones furloughed 😭

[MI5 · Accepted solution]

@AR55E 

All numbers to cal O2 on are here Guide: Coronavirus Community Help and Support 

This one works well 0800 587 4005

[Cleoriff]

@AR55E 

You can contact O2 to sort this. Borrow a phone, use a landline or Skype.

All details in this guide Guide: Coronavirus Community Help and Support 

[AR55E]

Thank you, ive realised in error that i only paid my airtime plan and forgot the device plan. Oops.

Paid now so hopefully service will resume shortly.

Thank you for the response

[MI5]

Yeah, that would be the reason
Give it 24 hours and keep rebooting the phone.