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Level 1: Joiner
Posts: 2
Registered: ‎01-06-2020
Accepted Solution

Pending payment

I made a payment on the myo2 app which is sat as pending on my bank account and i received an email saying this had failed.

I then made another payment via a different card that was confirmed successful but my account has been blocked.

Does anyone know how long o2 will take to resolve this ****** up?

I guess everyones furloughed 😭
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Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: ‎04-04-2012

Re: Pending payment

[ Edited ]

@AR55E 

All numbers to cal O2 on are here Guide: Coronavirus Community Help and Support 

This one works well 0800 587 4005

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,780
Topics: 729
Registered: ‎14-01-2013

Re: Pending payment

@AR55E 

You can contact O2 to sort this. Borrow a phone, use a landline or Skype.

All details in this guide Guide: Coronavirus Community Help and Support 

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Level 1: Joiner
Posts: 2
Registered: ‎01-06-2020

Re: Pending payment

Thank you, ive realised in error that i only paid my airtime plan and forgot the device plan. Oops.

Paid now so hopefully service will resume shortly.

Thank you for the response
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Posts: 100,623
Topics: 547
Solutions: 12,805
Registered: ‎04-04-2012

Re: Pending payment

Yeah, that would be the reason Smiley Wink
Give it 24 hours and keep rebooting the phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)