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Payments

Anonymous
Not applicable

on ‎08-05-2014 21:22

on ‎08-05-2014 21:22

I am trying to use the automated payment service but is not available it keeps saying will transfer me to am adviser. Also the option to make a payment on the web isn't there? What's going on!
Message 1 of 22
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Anonymous
Not applicable

on ‎08-05-2014 21:24

on ‎08-05-2014 21:24

Hi

 

If your My02 is not working or for some reason a direct debit has failed these are the alternatives to pay your 02 Bill.


How do I pay my bill?
1. Click Here and sign in to My O2

Click 'Pay Your Bill' under the 'My bill summary' section
Follow the easy step by step instructions
 
You can also pay using our automated payment line.
 
Call 2729 from your mobile or ring or 0800 588 4217 from a landline and enter the mobile number you wish to pay.

You can also pay using our automated payment line. Call 0844 8090202 or 202 from your O2 mobile and choose option 1.3.
 
Please Note: Important.

If you normally pay your Monthly 02 Bill by Direct Debit, this may still be requested from your bank, if you make a payment within 48 hours of its due date.

Message 2 of 22
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Anonymous
Not applicable

on ‎08-05-2014 21:30

on ‎08-05-2014 21:30

The option is not here to pay my bill
Message 3 of 22
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Anonymous
Not applicable
In response to Anonymous

on ‎08-05-2014 21:33

on ‎08-05-2014 21:33

The option to pay online is there for me are you sure your logged in properly
Message 4 of 22
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Anonymous
Not applicable

on ‎08-05-2014 21:34

on ‎08-05-2014 21:34

Getting annoyed !!!!!! Been trying for 2 days sick of being in hold or unable to access the correct official web site from my phone keeps sending me to crapy mobile app grrrrr
Message 5 of 22
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Anonymous
Not applicable

on ‎08-05-2014 21:34

on ‎08-05-2014 21:34

I cannot get the proper web site on my phone keeps giving me mobile app
Message 6 of 22
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jonsie
Level 94: Supreme
In response to Anonymous
  • 95880 Posts
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Registered:

on ‎08-05-2014 21:36

on ‎08-05-2014 21:36

Do you not have access to a PC? It would solve your problem and frustration.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 7 of 22
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MI5
Level 94: Supreme
In response to Anonymous
  • 151913 Posts
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Registered:

on ‎08-05-2014 21:36

on ‎08-05-2014 21:36

Click on "request desktop site" either in settings or at the bottom of the mobile web page.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 8 of 22
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Anonymous
Not applicable
In response to MI5

on ‎08-05-2014 22:02

on ‎08-05-2014 22:02

Are you on a Refresh tariff?  If so you cannot pay online or the automated line,  ring 202 and an advisor can take the payment for you.

Message 9 of 22
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Anonymous
Not applicable
In response to Anonymous

on ‎08-05-2014 22:47

on ‎08-05-2014 22:47

You can pay online on the refresh tariff I've done it before and the option is there
Message 10 of 22
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