Payment

[K123]

I requested a change to my direct debit date, through this I was ordered to close my current direct debit from the 24th to enable a new one to be set up for the 1st. I received a late payment notice, how do I check if my request was successful.

[jonsie]

It will tell you the billing and payent date in My O2. If it hasn't changed you need to call 202.

[K123]

The billing date has not changed in my app

[jonsie]

Then it hasn't been actioned. If you did this via chat I would call or call again.