Payment regarding my bills

[Payment1]

• OHello I need to speak to someone in regarding payment management team regarding my bills. I tried to call them several time and they ended the call lots of times. I don't know what is happening. Can someone get back to me I really appreciate it. 

[Cleoriff]

Hi @Payment1 

To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

If you need other numbers to call, all are in this guide Guide: Coronavirus Community Help and Support 

[Payment1]

I tried to call payment management team and nothing is going through so do you have another number for me to contact them thank you

[Cleoriff]

@Payment1 

Try any in the guide Guide: Coronavirus Community Help and Support  and this one

0800 977 7337

[Payment1]

They keep hanging up the phone every times when I call them
Do you have email address for me to contact

[MI5]

@Payment1 

There is no email contact.

Keep trying any of the numbers given.

8.00am is the best time to call.

[Payment1]

Hello I tried to call them again and it’s same thing also they cut off the phone call I am wondering is o2 store open during covid19 I believe there must be strict rules now than before please let me know if it is open thank you

[MI5]

@Payment1 

Yes, stores have now reopened.

[madasaf1sh]

@Payment1

The number ending is 7337 is a business Customer Services number, and as such they will not deal with your query and the IVR will cut you off as your number is not a business / enterprise customer o2 number.

You need to try the Payment Team or CS on 202 best time to call is when they open at 8am