Cancel upgrade

[Emma33]

I went to o2 shop for upgrade and got a iPhone se as I am iPhone 7 but been looking into it and can get a iPhone 11 online much cheaper but every time ring o2 say closed as am busy. Someone help plz

[Cleoriff]

@Emma33 

All contact numbers are in this guide Guide: Coronavirus Community Help and Support 

Or go back instore.

Though you will probably have to return it under the change of mind policy

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy