Payment plan

[Kerrys88]

I have set up a payment plan which o2 agreed on but they have completely disconnected my phone that’s a few times I’ve had to call to reconnect it but this time it won’t even let me call out or no text messages are coming through does anyone know another way I can contact them if I can’t call out

[Cleoriff]

Hi @Kerrys88 

Use Skype. All info in this guide Guide: Coronavirus Community Help and Support 

Or I'll ask @O2Georgina to help you. She will be on in the morning.

edited for further info.

[MI5]

@Kerrys88 

You can call payment management on Skype or from any other phone.

Numbers here Guide: Coronavirus Community Help and Support 

[Cleoriff]

@Kerrys88 

I made an error in my post tagging the wrong account advisor.

So I'll correct that and ask @O2Lisa  to contact you instead.

Apologies.

[O2Lisa]

Thanks for the tag @Cleoriff 

I'll message you privately @Kerrys88 so we can get this sorted for you 

[Cleoriff]

Thanks @O2Lisa