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2 weeks still not dispatched

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DeeM
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‎14-12-2020 21:31

‎14-12-2020 21:31

Hello, I ordered a tablet 2 weeks ago and it still hasn’t been dispatched. I have been on live chat twice & the staff say I will receive an email soon as it’s dispatched. Is this normal? Does it ever take this long?
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MI5
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‎14-12-2020 21:33

‎14-12-2020 21:33

@DeeM 

Live chat is correct in this instance.

Stock levels are always low at this time of year and getting stock has been made more difficlult due to COVID unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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‎14-12-2020 21:32

‎14-12-2020 21:32

@DeeM 

It may well be out of stock. You need to call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

Veritas Numquam Perit

Girl in a jacket
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MI5
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‎14-12-2020 21:33

‎14-12-2020 21:33

@DeeM 

Live chat is correct in this instance.

Stock levels are always low at this time of year and getting stock has been made more difficlult due to COVID unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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DeeM
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‎14-12-2020 21:36

‎14-12-2020 21:36

That absolutely makes sense, thank you.
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MI5
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‎14-12-2020 21:44

‎14-12-2020 21:44

You're welcome @DeeM 

Hope you get it soon.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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